Terms of Service

Please read these Terms of Service ("Terms") carefully before using SimpleLabs or any websites, products, or services operated by 603 Health Care Network LLC ("603 Health," "SimpleLabs," "we," "us," or "our").

1. Overview of Services

603 Health provides wellness-oriented access services, including:

• Facilitating access to physician-authorized lab requisitions through Fullscript / Rupa Health, our clinical authorization partner
• Coordinating laboratory testing with independent labs such as Quest Diagnostics
• Delivering requisitions and results
• Providing general educational information to support understanding of lab results

These services help users access deeper wellness insights but do not diagnose, treat, or manage medical conditions.

1.1 What We Are NOT

603 Health is NOT:

• ❌ A medical practice
• ❌ A healthcare provider or telemedicine provider
• ❌ A diagnostic service
• ❌ A treatment or therapy provider
• ❌ A laboratory
• ❌ A seller of laboratory tests
• ❌ A substitute for professional medical care

Using SimpleLabs does not create a doctor–patient relationship.

2. Eligibility and User Obligations

2.1 Age Requirement

You must be 18 years or older to use our services.

2.2 Accurate Information

You agree to provide truthful, complete, and current information during purchase and intake. Failure to do so may delay or invalidate your requisition.

2.3 Account Security

You are responsible for maintaining the confidentiality of any login credentials.

3. Medical Disclaimer (Critical)

4. Lab Services and Process

4.1 Lab Requisitions

• Requisitions are generated by licensed clinicians through Fullscript / Rupa Health
• Requisitions are typically delivered within ~24 hours
• You are responsible for verifying appointment requirements, fasting instructions, or identification required by the lab

4.2 Laboratory Testing

Laboratory testing is performed independently by Quest Diagnostics or other accredited labs.

603 Health does not perform laboratory testing.

Your SimpleLabs purchase includes Quest Diagnostics' standard specimen collection fee, meaning:

• You will not be charged a collection fee at your Quest location
• You may visit any participating Quest office without additional payment

Lab turnaround times (typically 3–5 business days) may vary. Results are delivered electronically when released by the laboratory.

4.3 State Restrictions

Some states restrict practitioner-mediated or third-party-facilitated lab ordering.

New York, New Jersey, and Rhode Island:

Orders may require additional steps, alternative processing, or may not be available. We notify users automatically if restrictions apply to their order.

5. Payment, Pricing, and Inclusions

5.1 Payment Terms

• Payment is due at checkout
• Payments are securely processed by Stripe
• All prices are listed in U.S. Dollars (USD)
• Prices may change at any time

5.2 What's Included

Your purchase includes:

• Coordination of physician authorization via Fullscript / Rupa Health
• Your digital lab requisition
• Coverage of Quest Diagnostics' standard specimen collection fee
• Delivery of lab results
• Access to wellness-oriented educational resources

5.3 What's NOT Included

Your purchase does not include:

• Medical interpretation or personalized clinical advice
• Follow-up consultations
• Replacement or repeat tests
• Insurance billing or reimbursement services
• Specialty specimen handling fees if required by a specific test (rare; you will be notified if applicable)

5.4 Taxes

Applicable taxes are calculated at checkout based on your location.

6. Refund Policy

7. Intellectual Property

7.1 Our Rights

All content, including text, graphics, logos, design, and software, is the property of 603 Health and protected by copyright and trademark law.

You may not copy, modify, distribute, or use our content without written permission.

7.2 Your Rights

You retain ownership of information you provide. You grant us a limited license to use information solely for delivering services, per our Privacy Policy.

8. Prohibited Uses

You agree NOT to:

• Submit false or misleading information
• Impersonate any person or entity
• Use SimpleLabs for illegal or harmful purposes
• Attempt to access restricted systems
• Use bots, scrapers, or automated tools without authorization
• Reverse engineer or interfere with our systems
• Resell or redistribute our services
• Use our services to diagnose, treat, or manage medical conditions

9. Third-Party Services

We rely on third-party partners for key service components:

• Fullscript / Rupa Health: Clinical authorization network
• Quest Diagnostics: Laboratory testing
• Stripe: Payment processing

Each partner operates under its own terms and privacy policies. 603 Health is not responsible for the actions, omissions, or policies of third parties.

10. Limitation of Liability

11. Indemnification

You agree to indemnify and hold harmless 603 Health and its partners from any claims arising from:

• Your use or misuse of services
• Your reliance on lab results
• Your violation of these Terms
• Your violation of another party's rights

12. Service Disclaimers

12.1 Service Availability

Services are provided "AS IS" and "AS AVAILABLE."

We do not guarantee:

• Continuous service
• Error-free operation
• Uninterrupted access

12.2 Lab Result Accuracy

We do not guarantee the accuracy or completeness of laboratory results. Lab outcomes depend on numerous factors outside our control.

12.3 No Medical Outcome Guarantee

We make no representations about health improvements, diagnoses, or outcomes.

13. Changes to Terms

We may update these Terms at any time. Updates are effective immediately upon posting.

Material changes will be communicated via:

• Email
• Website notice

Continued use after changes constitutes acceptance.

14. Termination

14.1 By You

You may stop using our services at any time. This does not entitle you to a refund.

14.2 By Us

We may suspend or terminate your access if you:

• Violate these Terms
• Provide false information
• Misuse our services
• Engage in fraudulent behavior

15. Governing Law & Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of the State of New Hampshire.

15.2 Dispute Resolution Process

• Informal Resolution: Email support@603health.com
• Mediation: If unresolved, parties will attempt mediation
• Arbitration: If mediation fails, disputes will be settled by binding arbitration in New Hampshire

15.3 Class Action Waiver

You agree to individual resolution only. No class actions, collective actions, or representative actions allowed.

16. Severability

If any provision is found unenforceable, the remaining terms remain valid.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and 603 Health.

18. Contact Information

19. Acknowledgment

By using our services, you affirm that:

• ✓ You have read and understand these Terms
• ✓ You understand our services are not medical care
• ✓ You will consult licensed healthcare providers for medical decisions
• ✓ You accept the refund policy and liability limitations

Last Updated: December 11, 2025
Version: 2.0

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