Clear answers to common questions about SimpleLabs, our process, CLIA-certified lab partners, results, pricing, and state availability.
Most results are available within 3–10 business days after your blood draw, depending on the specific biomarkers included in your panel. Quest Diagnostics processes the samples, and results are delivered securely through our clinical partner, Rupa Health.
You'll receive an email notification from Rupa Health as soon as your results are ready. In some cases, specialized tests may require additional processing time, and we'll keep you informed of any delays.
Most Quest Diagnostics patient service centers accept walk-ins. However, some locations may require appointments, especially in high-traffic areas. We recommend checking your chosen location's policy online at questdiagnostics.com or calling ahead to confirm.
Pro tip: Walk-in wait times are typically shortest early in the morning (7–8 AM) on weekdays.
Lab requisitions are typically valid for 90 days from the date of issue. If your requisition expires before you complete your draw, contact us and we can generate a new one.
Since you schedule your own blood draw at a walk-in location, there's nothing to reschedule with us. Simply visit the draw site whenever it's convenient for you within the 90-day requisition validity period.
Cancellation policy: If you haven't completed your blood draw and need to cancel your order, please contact us at support@simplelabs.603health.com. Per our Terms of Service, all sales are final once the lab requisition has been issued and activated. Refund eligibility is determined on a case-by-case basis before the requisition is used.
SimpleLabs operates on a self-pay basis only. We do not bill insurance companies, file insurance claims, or accept insurance as direct payment.
However, you may submit your itemized receipt to your insurance company for potential out-of-network reimbursement. Reimbursement rates vary significantly by insurance plan, and we cannot guarantee any level of coverage or reimbursement.
Why self-pay? This model allows us to provide transparent, upfront pricing with no surprise bills, network restrictions, or insurance pre-authorization delays.
No. We believe in complete pricing transparency. The service coordination fee you see at checkout includes everything you need:
There are no subscription fees, membership fees, renewal charges, or surprise billing. The price you see is the complete price you pay.
Note: Extended wellness coaching consultations beyond basic support may be available for an additional fee. Contact us for details.
We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. All payments are processed securely through Stripe, our PCI-compliant payment processor.
We do not store your complete payment card information on our servers. All card data is tokenized and encrypted by Stripe.
In most cases, yes. Laboratory testing typically qualifies as an eligible medical expense for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). You can use your HSA/FSA debit card at checkout or pay with a personal card and submit for reimbursement.
Receipt & Documentation: After your purchase, you will receive a payment receipt from Stripe showing the transaction details. Many HSA/FSA administrators accept this receipt for reimbursement.
If your administrator requires additional documentation (such as a detailed service breakdown or practitioner authorization), simply contact us at support@simplelabs.603health.com with your order details, and we'll provide the necessary documentation within 2-3 business days.
Important: HSA and FSA eligibility rules vary by plan administrator. We recommend verifying with your specific HSA/FSA administrator before purchase to confirm that elective lab testing qualifies under your plan's guidelines.
Your purchase is a service coordination fee that includes:
This service coordination model ensures proper clinical oversight while providing transparent, upfront pricing for comprehensive lab testing services.
Fasting requirements depend on your specific panel. Most comprehensive panels require an 8–12 hour fast for accurate glucose, insulin, and lipid measurements. You'll receive detailed preparation instructions with your lab requisition from Rupa Health.
During your fast:
Always follow the specific instructions provided with your requisition, as some tests have unique requirements.
Avoid intense exercise for 24 hours before your blood draw. Vigorous workouts temporarily elevate inflammation markers, creatine kinase, and certain hormones, which can affect your results.
Light activity like walking or gentle stretching is fine.
For the most accurate results, we generally recommend holding non-essential supplements for 24–48 hours before your blood draw. High-dose vitamins and minerals can temporarily elevate blood levels and may not reflect your body's true baseline status.
Important guidelines:
When in doubt, consult with your healthcare provider about which supplements, if any, should be paused before testing.
You'll receive an email notification from Rupa Health when your results are ready, typically 3–10 business days after your blood draw (timing varies by panel). Results are delivered securely through Rupa Health's HIPAA-compliant patient portal.
The email will include instructions for accessing your results and creating your Rupa Health account if you don't already have one.
Educational support: Our Certified Health & Wellness Coaches follow up with educational resources to help you understand your biomarkers and provide general wellness context. Please note that our coaches provide educational support only and do not interpret results for medical diagnosis or treatment purposes.
If any results fall outside of standard reference ranges, we strongly recommend consulting with your licensed healthcare provider for clinical interpretation and medical guidance.
Our Certified Health & Wellness Coaches can provide:
Critical Disclaimer: SimpleLabs and our Certified Health & Wellness Coaches do not diagnose medical conditions, provide medical treatment, prescribe medications, or offer medical advice. Lab results outside reference ranges may have many causes and require professional medical evaluation. Our educational support is intended for wellness purposes only and does not replace medical consultation.
If you have concerning symptoms or urgent health issues, contact your healthcare provider immediately or seek emergency care.
Yes. We take your privacy and data security seriously and implement multiple layers of protection for your information.
How SimpleLabs protects your data:
HIPAA-Compliant Partners: While 603 Health is not a HIPAA-covered entity (we provide wellness coordination services), all clinical review and laboratory testing is performed by independent partners subject to their own HIPAA compliance requirements:
Your privacy rights: Your health information is never sold, marketed, or shared with third parties for commercial purposes. You control who has access to your results. We will not share your information with anyone (including family members) without your explicit written authorization, except as required by law or for treatment, payment, and healthcare operations.
For complete details, please review our Privacy Policy.
Yes, absolutely. You own your health data and have full rights to share it. You can download your results as a PDF from the Rupa Health portal and share them with any healthcare provider you choose.
We strongly encourage you to discuss your results with your licensed healthcare provider, especially if:
Your doctor can provide clinical interpretation of your results in the context of your complete medical history and current health status.
No. SimpleLabs is not a replacement for medical care, and our services are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
What we provide:
What we don't provide:
SimpleLabs is designed to complement—not replace—the relationship you have with your licensed healthcare provider. Always consult your doctor or qualified healthcare professional for medical advice, diagnosis, and treatment decisions.
No. SimpleLabs and our Certified Health & Wellness Coaches cannot and do not diagnose medical conditions, diseases, or health disorders.
While we coordinate access to laboratory testing through our clinical partner network (Rupa Health), the interpretation of lab results for diagnostic purposes must be performed by your licensed healthcare provider who has access to your complete medical history, current medications, symptoms, and clinical context.
Our role: We provide educational resources about what biomarkers measure and general wellness context. If your results show values outside of reference ranges or suggest potential health concerns, we will recommend that you consult your licensed healthcare provider for proper medical evaluation and clinical interpretation.
Lab test results are just one piece of information and should never be used for self-diagnosis. Many factors can influence lab values, and only a qualified healthcare professional can determine their clinical significance for your specific situation.
SimpleLabs is not for medical emergencies.
If you are experiencing a medical emergency:
Examples of medical emergencies include: chest pain, difficulty breathing, severe bleeding, loss of consciousness, severe allergic reactions, stroke symptoms, or any other life-threatening condition.
For urgent but non-emergency medical concerns: Contact your primary care physician, call a nurse hotline, or visit an urgent care facility.
SimpleLabs provides elective wellness testing services and is not equipped to handle emergency medical situations or provide immediate medical care.
SimpleLabs may not be appropriate for you if:
Important: SimpleLabs provides elective wellness testing services intended for educational and informational purposes only. Our services are not a substitute for medical care, diagnosis, or treatment.
When in doubt about whether SimpleLabs is appropriate for your situation, please consult your licensed healthcare provider before ordering.
SimpleLabs currently serves most U.S. states. However, some states have specific regulations regarding direct-access laboratory testing that may limit or modify our service offering.
State-specific considerations: Certain states (including but not limited to New York, New Jersey, and Rhode Island) have additional requirements for direct-access lab testing. In these states, we may have modified payment processes or additional steps to comply with state regulations.
During the intake process, we'll verify your state eligibility and inform you of any state-specific requirements or restrictions. If we cannot serve your location, we'll let you know before you complete payment.
We continuously monitor regulatory changes and work to expand our service availability as state laws evolve.
Yes. You must be at least 18 years of age to independently order and consent to SimpleLabs testing services.
Testing for minors (under 18): Laboratory testing for individuals under 18 years of age requires parental or legal guardian involvement and consent. Additional restrictions may apply depending on your state's laws regarding consent for medical services for minors.
If you're seeking testing for a minor, please contact us before ordering to discuss requirements, parental consent procedures, and any age-related limitations that may apply in your state.
No. Laboratory testing requires informed consent from the individual being tested. Each person must:
You cannot order testing on behalf of another adult without their direct participation in the ordering process.
Special circumstances: For minors (under 18) or individuals who may need assistance due to disability or language barriers, please contact us before ordering to discuss appropriate accommodations and consent procedures.
This policy protects individual privacy rights and ensures proper informed consent for all testing services.
Lab access and service availability are based on state regulations at the time of sample collection. If you move to a different state or travel after ordering but before your blood draw, availability and requirements may vary by location.
Quest Diagnostics has patient service centers nationwide, so you can typically complete your blood draw in most states. However, some states have specific regulations regarding direct-access laboratory testing that may affect service availability.
If you've moved or will be traveling when you plan to complete your blood draw, please contact us to verify service availability in your new location before visiting a draw site.
In many cases, multiple panels can be ordered together for comprehensive health assessment. The ability to combine panels depends on several factors:
If you're interested in ordering multiple panels, please contact us before purchase. Our Certified Health & Wellness Coaches can help determine the most appropriate testing approach for your wellness goals and ensure proper clinical coordination.
All lab orders placed through SimpleLabs are reviewed by our Certified Health & Wellness Coaches and authorized through our licensed clinical partner network in accordance with applicable state and federal regulations.
This process ensures that:
Our clinical partner network includes licensed physicians and healthcare providers who review and authorize requisitions in compliance with state-specific regulations for laboratory testing services.
All laboratory testing coordinated through SimpleLabs is performed by CLIA-certified laboratories (Clinical Laboratory Improvement Amendments) using validated methodologies and stringent quality control standards.
Quality assurance measures include:
Quest Diagnostics, our primary laboratory partner, is one of the world's leading providers of diagnostic information services and maintains the highest standards of laboratory quality and accuracy.
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